Reservations and payment

·  Submit your rental request here.

·  If your date and items are available, we will send an invoice and rental documents.

·  Your reservation is confirmed once documents are completed and payment is received in full.

The standard rental window is two days. Planned multi-day rentals may be added in advance, subject to availability, at 30% of the rental total per additional day. By reserving, you confirm that you are at least 18 years old and authorized to enter into the rental agreement.

Order changes

Before payment, you may request invoice changes, but your date is not reserved until payment is complete. After payment, changes may be requested up to 5 days before scheduled delivery and are subject to availability. Requests within 5 days cannot be guaranteed.

Delivery and pickup

Ad Curam offers delivery and pickup within the Tucson area. Zones are based approximately on drive time from central Tucson.

For locations outside the service area, please reach out. We are happy to accommodate when possible.

Delivery windows

·  Standard delivery: 1:00 PM-4:00 PM

·  Optional evening delivery (by request): 5:30 PM-7:30 PM

·  Pickup: 10:00 AM-1:00 PM the day following the event

Returns and care

Before pickup, please lightly rinse dishes, glassware, and flatware; remove food debris; return items to their original crates and containers; and allow damp linens to dry before placing them in the provided dirty bag.

Please do not use a dishwasher, wash or treat linens, polish items, or attempt deep cleaning. Ad Curam handles full cleaning and sanitization after return. Wet linens may mildew during transport and can result in replacement charges.

Damage waiver

A damage waiver is included and covers one instance of accidental damage to a single standard tabletop item during ordinary use. Covered items are limited to glassware, flatware, plates, and linens.

The waiver does not cover multiple damaged items, missing or unreturned items, centerpiece vessels or statement pieces, or damage caused by negligence, misuse, unsafe handling, or failure to follow care instructions.

Safety and use

Please use reasonable care with glassware, flatware, candles, and other fragile or sharp items. Broken glass should be disposed of safely and kept away from children and pets. Candles should never be left unattended and must be placed on stable, heat-safe surfaces away from flammable materials.

Damaged or missing items at delivery

Please inspect items shortly after delivery. If anything appears damaged or missing on arrival, notify Ad Curam within 4 hours of delivery and provide photos when applicable. Items reported after this window may be treated as damage or loss during the rental period.

Extensions and late pickups

If items are not packed and accessible during pickup and no approved extension or rescheduled pickup has been arranged, a $25 rescheduling fee and a 30% daily hold fee may apply. Items unavailable for more than 72 hours with no contact may be considered unreturned and charged at replacement value.

Cancellations

Custom floral orders, styling services, and specialty add-ons may become non-refundable once sourcing or preparation has begun.

One complimentary date change is available when requested 5 or more days before delivery, subject to availability. Requests made within 5 days are subject to the cancellation terms above. If local authorities issue a severe weather warning, Ad Curam will work with you on rescheduling at no penalty.